This research, conducted for the 'Rail Safety & Standards Board' by Davis Associates, addresses how to manage crowds at stations as a result of major events or operational perturbation.

The project had four phases.

1) The first was an initial report on best practice findings, including: recommendations from academic research; commercial products (models, management systems, barriers etc) and their availability and relevance; user requirements for station management systems and passenger flow modelling; a technical review of passenger flow modelling packages; and the findings of interviews with rail stakeholders and domain experts from other fields.

2) The second was an assessment of the generic risks in relocating passengers away from crowded stations and how this activity should be managed (in conjunction with the police etc.)

3) The third was the final report on requirements and a recommended process for pedestrian flow modelling.

4) The fourth was the production of a 'Good Practice Guide' for crowd management and planning at stations, based on the findings of the project.